Terms and Conditions

Cancellations
We operate a 24-hour cancellation policy. If you cancel an appointment over 24-hours in advance, we will not charge you for the missed session. If you cancel after that, or if you cannot attend, you will still need to pay for the appointment as we have committed the time.

Exceptional circumstances
We recognise that emergencies happen, even if they are rare. If you know that you might not make an appointment, please let us know when you book it. We will try to be more accommodating in such circumstances. Similarly, if a genuine emergency prevented you from attending, and also from letting us know, we could consider waiving or reducing the cancellation fee.

Should you repeatedly make and cancel appointments, we might ask for a non-refundable pre-payment. We wound not refund this payment, even if you cancel ahead of the usual 24-hour window.

If we cancel
Occasionally, circumstances might prevent us from delivering a session as agreed. We will give you as much notice as possible if this happens. We will not charge you for appointments we cancel and will do our best to re-book at a time that best suits you.

Workshops and events
All workshop and event bookings are may be transferable but non-refundable. 

If we have to cancel or rearrange an event, we will give you will full refund, the opportunity to switch to the alternative date/venue or credit against a future event.

Any questions?
If you have questions or queries about our cancellation and refund policies, please call us on 01922 417655 or email info@bodyimageuk.com.